![]() ![]() Careful with these guys if you use them, I wouldn't. The 2nd technician said that line didn't even go into the expansion tank.After what was basically a shouting match, he threatened to take me to small claims court. My issue was that the technician was so sure about the problem, nothing like, "we can try and do this," or, "this may be the problem." They wound up replacing the expansion tank. #Hat and beyond contact full#Owner said he called the next day but my voicemailbox was full (it wasn't).Once I spoke with the owner, I claimed the problem was misdiagnosed, he said it wasn't and that the technician followed the proper protocol for what was wrong, yet I still had the same zone with no heat. I called back a week later, then got a call back. Told me that the first guy's training, "was 90% air conditioning."Stopped payment on the check and called first thing on Monday morning. Couple days later, same problem.Second guy came out, he wasn't sure, said it might be the circulator. Guy came out, diagnosed it in about 2 minutes. We will continue to use this company for our annual check up and any repairs and would recommend R&W Heating to anyone.Ĭalled because I wasn't getting heat in one zone. The boiler runs way quieter than our old one, is more efficient and we couldn’t be happier with this whole process. Techs were on time, phone calls and emails always returned quickly. #Hat and beyond contact install#From Ashlee in the office assisting with paperwork and quotes and Rick coming over and spending time to talk to us about the process, our options, and explaining the way the system actually works, to Greg and the other techs that came and did the install in the amount of time promised, we couldn’t be happier. The staff at R&W were extremely helpful throughout the entire process. ![]() Rather than just putting a bandaid and fixing something that would most likely be needing a full replacement anyway, we decided to install a new system altogether. Just recently, our boiler, which was the original built in this house, at over 30 years old, started to give us trouble and began leaking. We’ve been using them for the last 2 years for annual checks on our boiler. I cannot say enough good things about R&W Heating. We welcome your calls and questions, and invite you to stop in our office and meet our team – son, daughter, nephew, daughter-in-law, and our twelve other employees who have become part of our family! We employ highly motivated, experienced, and dependable technicians, with a combined experience of over 80 years in the HVAC field. Maybe what I’m really saying here, is that customer service might just be what sets apart a truly difficult customer from someone who believes in the entire customer service experience – from the initial phone call, through and (beyond) the completed purchase.Īt R&W Heating Energy Solutions, LLC, we are a family owned and operated business. If my head is getting wet and you did your job up front when you recommended the waterproof yellow hat instead of the pink hat, and I still opted for the pink hat…well, then that’s my bad! Perhaps to go out on a limb, there may also be a reminder sent out to me that before each rainy season, I should treat my new yellow hat – or before each summer, I should treat my pink straw hat! If for any reason the pink hat doesn’t meet my needs or expectations after I purchase it, help me solve the issue – not avoid my calls. Service after the sale? What happened to answering my call and receiving the same professionalism, after I’ve paid as I received before signing the check. Remember, you’re the expert on your products – this is where your know-how comes into play, and ultimately, this is what I’m really buying! Guidance through my purchase? If my purpose for buying the pink hat is to keep me dry, but the pink hat is only made in straw, maybe I should consider your yellow hat – made of rubber. If I have $200.00, and the pink hats start selling at $600.00, it is most likely a waste of both my, and your, time. (Presumably to make your living).Īre my expectations too high to hope for:Ī person to actually answer the phone? This person to be informed about the pink hat – their uses, advantages, and disadvantages, etc.?Ī reasonable ballpark of what they might cost? I certainly don’t expect a commitment or exact cost right away, but it would be helpful to know if my budget allows for, or what I am willing and capable of spending, is realistic. Let me elaborate If you sell pink hats, and I call you regarding information on these pink hats, perhaps even with the intent to buy one, that means I’m trying to get something I’d like or need, that you sell. Are you a difficult customer? Apparently, I am! It seems I have some difficulty in hiring someone to do for me whatever their expertise is supposed to be. ![]()
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